Carefully Customised Training

Customer Focused Solutions

At Anteri, we have many years of expert training experience on almost any topic you can imagine related to leadership development, management, team building, human resources and/or personal development. The listing below is just a short sampling of what we have done and can do to help your organisation find direction when you're struggling uphill in areas in which you lack skill. But, it is our solemn promise that we will never take a programme “off the shelf” and present it to you or the people in your organisation without careful customisation. You deserve to know that the education and training you receive reflects your real world. If you are part of a sales and marketing team, the case studies you read should not be set in manufacturing and vice versa.

Coaching Skills for Leaders

This course could easily be called, “How to Transform Your Organisation’s Culture” because that’s what happens when leaders take on the skill of coaching others. Suddenly, but gently, your team becomes a “learning organisation”. Continuous improvement becomes the norm instead of a meaningless catch phrase. Employees become far more interested in their jobs. People begin to identify their own strengths and weaknesses and lose the fear of confronting their shortcomings because they know they can outgrow them. Talking with the boss becomes a learning experience and an organisational enhancement rather than drudgery. For further information about the impact of this training please click the 'About Leadership' link at the foot of the page. Topics normally covered include:

· What coaching is and how it differs from training, guiding, mentoring or counselling

· Changing the energy in your organisation through coaching

· Listening at extraordinary levels

· Asking powerful and incisive questions

· Coaching and team-building

· Enhancing organisational performance

Team Development

Team building is fun and outdoors and strenuous and… stop for a moment! Great team building often takes on these descriptions. But not always. The best team building activities have a clear purpose defined by the needs of the organisation. Alignment? Commitment? Trust? Customer Focus? Enhanced communication? Creativity? Leveraging differences? Cooperation? Respect? Higher productivity? Continuous improvement? Our work with teams is a microcosm of our work with the full organisation. We help you create a culture that nurtures individuals and teams as they achieve outstanding business results and healthy relationships. We will help you determine your true organisational needs, then design and customise an appropriate series of team building events to meet them. These may well be outdoors. But, we may surprise you and offer something even more adventurous. Topics normally covered include:

· Assessment of the team culture

· Team roles

· Team dynamics and relationships

· Interactive exercises which simulate workplace situations

· Productivity blockers

Diversity

Another powerful course providing skills in a topic area that few leaders truly understand..... The reality is that all of your employees are “diverse”. And so are all of your customers and clients. Once your leaders learn to recognise, leverage and serve this diversity, you will find new ways of positively impacting your bottom line. This course is not about legal issues, it’s about becoming a far more successful business. For further information about the scope of diversity please click the 'Diversity' link at the foot of the page. Topics normally covered include:

· A broader definition of diversity, beyond gender and race

· Diversity and your bottom-line

· Developing a diversity strategy

· Enhancing morale and productivity

· Diversity and your customer connection

· Measuring the business impact of diversity

· Diversity and leadership skills

Performance Feedback

Most employees hate receiving performance feedback. That's because most managers hate giving it... especially when the employee's performance has been less than perfect. Let's face it, performance reviews and "feedback sessions" are dreaded experiences in most workplaces. Yet, no organisation can expect to enhance its effectiveness without performance feedback.

At Anteri, we have identified the emotional, contextual and skills-related obstacles to effective and upbeat conversations about performance. Our goal is to help leaders continuously improve the effectiveness of their organisations while maintaining healthy, sometimes inspiring, relationships with their employees. Topics normally covered include:

· A great model for performance feedback

· Navigating the performance management cycle

· Modifying approaches for different types of performers

· Feedback and thinking styles

· Feedback and diversity

· Utilising the coaching skill

· Guaranteeing results

Selection Interviewing

Everyone knows that great hiring decisions make everything else you do with employees infinitely easier. But, most leaders are not adept at selection interviewing and hide their uncertainty by depending on the judgment of others, who may be equally unskilled, or by having everyone on hand talk with each candidate, making it a "team consensus" decision. Ultimately, they check references, cross their fingers and hope for the best. In their hearts, they know it's a gamble.

No one can guarantee 100% success in the hiring process. But, at Anteri, we can help you acquire the skills to get below the surface in the interview, learn who the candidate really is and determine his or her probability of succeeding in the position you have open. Topics normally covered include:

· The model interview

· Establishing rapport with any candidate

· The lifeline technique

· The reliability factor

· Legal and effective interviews

· Questioning for technical skills and personal characteristics

· Using the “proof” questions

· Making the hiring decision with confidence

Conflict Resolution

Is conflict a bad thing? Only if it cannot be resolved or if in the process of resolving it your people lose their trust and respect for each other. Ironically, without some form of conflict, your organisation will never innovate and never improve on what it now does. The trick is to teach your people how to engage in conflict constructively to enhance creativity, innovation and problem-solving. Once they’ve learned these anxiety-reducing skills they can help you continuously improve effectiveness across your entire operation and handle change far more effectively. They can use these same skills as they work with your customers and business partners, making your organisation a more attractive one to do business with. Topics normally covered include:

· Conflict theory

· A model for describing conflict

· Individual styles for handling conflict

· Conflict simulation exercises

· Recovery skills

About Leadership

Diversity

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Anteri Consulting Bristol, UK, South West: Executive Coaching; Leadership Development; Diversity. Anteri Consulting Bristol, UK, South West: Executive Coaching; Leadership Development; Diversity